Delivery & Returns

All ALC orders are shipped via UPS, Parcelforce or Royal Mail.

Delivery

UK Deliveries

Click-and-Collect

  • Place an order online and select "Pick Up" at checkout.
  • Order before 5:30pm and it'll be ready for collection by 12pm the next day (excluding Sunday).
  • We will contact you when your order is ready to collect from 61 Thistle Street, Edinburgh, EH2 1DY. Please bring photographic ID. If you don't collect your order within 3 days, we will refund your order and the item(s) will no longer be reserved.

Standard Delivery (UK)

  • Your order will arrive in 2-5 working days to an address of your choice. Please allow an additional 3 working days for Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland.
  • A tracking link will be sent via email; you make be required to sign for the delivery.

Guaranteed Next-Day Delivery (UK)

  • Order before 12pm (Monday to Thursday) and it'll arrive the next working day. Orders placed on a Friday, Saturday or Sunday will arrive on a Tuesday. Please allow an additional 2 working days for Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight and Northern Ireland.
  • A tracking link will be sent via email; you make be required to sign for the delivery.

EU Deliveries

Standard Delivery (EU)

  • Your order will arrive in up to 7 working days to an address of your choice. We ship to Germany, Belgium, Denmark, France, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, Finland, Poland, Portugal and Ireland.
  • A tracking link will be sent via email; you make be required to sign for the delivery.

Worldwide Deliveries

Worldwide Delivery

  • Your order will arrive up to 10 working days to an address of your choice. We ship to the United States of America, Canada, Australia and New Zealand (16 out of 17 regions).
  • A tracking link will be sent via email; you make be required to sign for the delivery.

Returns, Refunds & Exchanges

Online Returns

  • If you wish to return an item, please email us within 7 days of receiving your order. We will confirm whether you'd like to return or exchange your item(s).
  • All returned items must be sent to us within 14 days of receiving the item(s). All labels must intact and the item(s) must be in the same condition that they were dispatched in. If the item(s) are not returned in their original condition, i.e. item(s) have been worn or labels have been removed, we reserve the right to refuse a refund.
  • If you are using a carrier to return the item(s) to us, then all costs associated with the return will be your responsibility. We recommend that you use a tracked method of delivery and that you retain your proof of postage. All item(s) returned to us by carrier should be returned in their original packaging to ensure they are protected during transit. Please ensure that you allow enough time for your return to reach us. Any returns received outside of the above timeframes will not be accepted and will be returned to you.

All returns should be sent to:


ALC
61 Thistle Street
Edinburgh
EH2 1DY

In-Store Returns

  • If you purchase item(s) in-store, we can offer you an exchange if the item is returned within 14 days of purchase.

Exchanges

  • We do not offer exchanges with other styles. Exchanges can only be offered for a different size in the item being returned. Exchanges are subject to stock availability at the time.

Refunds

  • You will be notified via email once we've processed the refund. Only the cost of the purchased item(s) will be refunded; we will not refund any postage fees.
  • Card refunds can take up to 10 working days to be processed by your bank. The refund will be credited to the original payment method.