Bella Ballou

Bella Ballou Dragon Eye Silk Scarf - Rose/Grey

We have a range of options to deliver your ALC purchase whenever suits you.  Our chosen carriers are UPS and Royal Mail.

Currently our shipping options are UK only, but if your delivery address is outside of the UK please get in touch with us on 0131 226 2317 and we'll do our best to ship to you!

All times referred to are GMT.

Delivery Types

Click + Collect = Free

Place an order online and pick up at our shop at 61 Thistle Street, Edinburgh, EH2 1DY. We'll send you an email when your order is ready for collection.

Place your click and collect order before 5.30pm Monday-Saturday and we will aim to have it ready from 12pm the next day (excluding Sunday).  If you place the order after 5.30pm it will we will still aim to have it available for pick up from 12pm the next day, but please wait for the email confirmation.

All click and collect orders must be collected within 3 days of the order becoming available.  If you require your item urgently, please contact us on 0131 226 2317 or email us info@alceshop.com.

To collect your order please bring a form of photographic I.D.

If you do not collect your order within 3 days of it becoming available for pick up the item will no longer be on hold and we will refund your payment.

Standard Delivery UK = £5

Delivery between 2-5 working days to the address of your choice.  Please allow up to an extra 3 working days for Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland.

You may be required to sign for your delivery, and we will send you a tracking link via email.

Guaranteed Next Day UK = £10

If you require your delivery in a hurry this option is for you.  Place your order before 12pm (Monday-Thursday) and we'll deliver it the next working day.  Orders placed on a Saturday or Sunday will arrive on a Tuesday.  Please allow up to an extra 2 working days for Scottish Highlands and Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland.

You may be required to sign for your delivery, and we will send you a tracking link via email.

Packaging

All purchases will be packaged appropriately with branded bags or boxes where available, or our own ALC packaging.

Returns

If you wish to return an item you must email us at info@alceshop.com to notify us within 7 days of receiving your order with a reason for the return. We will send you an email with a returns number. We are happy to offer you an exchange or a refund for the returned goods.

All returned items must be sent to us within 14 days of receiving the items, with all labels intact and in the same condition that they were dispatched to you in. If the goods are not returned in their original condition, if any items have been worn, or if any labels have been removed we reserve the right to return this to the customer and insist on payment.

We accept in-store returns for your convenience.

In the event that you are using a postal carrier to return the goods then all costs associated with the return will be your responsibility. We recommend that you send returns by recorded delivery and that you retain proof of postage. All goods returned to us by carrier should be returned in their original packaging to ensure they are protected during transit. Please allow enough time for your return to reach us. Any returns received outside of the above timeframes will not be accepted and will be returned to the customer.

We are unable to accept returns on pierced earrings.

Goods should be returned to:

ALC
61 Thistle Street
Edinburgh
EH2 1DY

Refunds

You will be notified by email once we have received the returned goods and processed the refund. Please note that only the cost of the goods purchased will be refunded, and we will not refund any postage costs paid by the customer.

Card refunds can take up to 10 working days to be processed by your bank and this depends on your method of payment. The refund amount will be credited to the original purchaser’s payment card.  As PayPal/Amazon Pay and Apple Pay are online-only we can refund your account only if you return your item to us via postal carrier.

Exchanges

Exchanges can only be offered for a different size in the item being returned. We cannot offer exchanges with other styles. Exchanges will be subject to stock availability at the time. If you would like an exchange please make this clear when you email us, so that we can do our best to secure the replacement item for you.

Returns for in-store purchases

If you purchase an item from our boutique on Thistle Street we can offer you an exchange or a credit note if the item is returned within 14 days of purchase.

Christmas Returns

During the festive period we may extend our returns policy. Please contact us at info@alceshop.com for more information.

Help

If you require any help with your return or are unsure of our guidelines please email us at info@alceshop.com or call us on +44 (0)131 226 2317 (Monday – Saturday 10am – 6pm). At present we are closed on Sundays.

We will endeavour to respond to all emails on the same day or next working day*. If you have not received your returns number or had a response from us within 3 working days of contacting us please call +44 (0)131 226 2317 to speak to a member of the team.

*Please note that ‘working days’ does not include any bank or public holiday.

Size Guide

The following is a general guide to finding your size in the brands that we stock. We source brands from far and wide, and recommend that you read our sizing advice found on the page of the product you are looking to buy. All products vary in shape and style and you may need to size up or down. Should you need any sizing advice please email info@alceshop.com or call +44(0)131 226 2317 and we will be happy to help. We always aim to respond to email enquiries within 1-2 working days.  Please call us if your query is urgent.